Ketua Program-BIT(KM)

Mdm. Azlinda Bt Abd Aziz

Head of Program

Bach. Of  IT (Knowledge Management) (Hons)

KNOWLEDGE MAPPING 

Knowledge mapping is a process by which organizations can identify and categorize knowledge assets within their organization such as people, processes, content, and technology. It allows an organization to fully leverage the existing expertise resident in the organization, as well as identify barriers and constraints to fulfilling strategic goals and objectives. It is constructing a roadmap to locate the information needed to make the best use of resources, independent of source or form.

(W. Vestal, APQC, 2002)

Knowledge mapping also know as knowledge audit. Knowledge mapping is an important practice consisting of survey, audit, and synthesis. It aims to track the acquisition and loss of information and knowledge. It explores personal and group competencies and proficiencies. It illustrates or "maps" how knowledge flows throughout an organization. Knowledge mapping helps an organization to appreciate how the loss of staff influences intellectual capital, to assist with the selection of teams, and to match technology to knowledge needs and processes.

The intention of K-Mapping is as follows:

1. To map out target organization’ core business activities.
2. To discover cross-knowledge sharing opportunities between department and / or section. K-Mapping exercise helps staff discover that some other section or departments may be holding several important knowledge that are useful.
3. To develop intervention measure once the knowledge gap has been identified and opportunities for cross sharing are discovered. Intervention measures can be formulated to address work issues.

Knowledge Mapping Practices in Organization-Petronas

Significant / Important 

The important of K-Mapping activities workshop delivery flow are typically analyzed findings to surface which business-critical knowledge assets are redundant or require improvement operational excellence.

K-Mapping workshop finding can show business-critical knowledge assets that need acquired, centralized, prioritized and shared across. In addition, an expected outcome is high understanding and appreciation of work.

Review completed process maps; for each process step, review the knowledge resources and determine:

1. Do we leverage this today?
2. Is the knowledge available and accessible to everyone who needs it?
3. Are decisions made with all the right knowledge?
4. Where should we focus our improvement efforts?
5. Summarize the analysis:
6. Create list of key strengths (things we do well should continue)
7. Create list of key opportunities for improvement (things we need to fix), and expected benefits

Determine the knowledge required by brainstorming, or conduct interviews with the process owners. Categorize the knowledge Content (Explicit, Tacit, Embedded), the Social capital (trust, interpersonal relationships, cultural norms) and; Infrastructure (processes, tools, roles & responsibilities, incentives, etc.).

The scope of this practice is consisting for K-Mapping workshop delivery flow, which is having six key steps as follows:

1. Share Work challenges
2. Discover organizational knowledge
3. Map core business activities
4. Identify knowledge gap
5. Uncover knowledge sharing opportunities
6. Identify K-issues and draft suitable initiatives

The stakeholders involve for this activities as follows:

1. Senior Manager
2. Manager
3. Executive
4. Non-Executive
5. Trainer        

Sample of Knowledge mapping

        

Petronas KM staff explains about introduction and objective of K-Map to participant.

Identify the knowledge asset and start with key activities 

Activities of identifying knowledge Gaps

        For conclusion this project focuses on three steps, that are map core business activities, identify knowledge gaps and uncover knowledge sharing opportunity and knowledge mapping workshop is a method to hearth the K-subsequently develop initiative and create a knowledge roadmap of core business activities such as knowledge inputs and knowledge outputs. In addition, method to discover critical knowledge asset as an input or output in certain process area and subsequently develop K-initiatives which later translated into knowledge roadmap.

Prepared by

Mohd Syafiq Bin Samsuddin, 2nd February 2011

Posted in: HOP