
Mdm. Azlinda Bt Abd Aziz Head of Program Bach. Of IT (Knowledge Management) (Hons)
KNOWLEDGE MAPPING
Knowledge mapping is a process by which organizations can identify and categorize knowledge assets within their organization such as people, processes, content, and technology. It allows an organization to fully leverage the existing expertise resident in the organization, as well as identify barriers and constraints to fulfilling strategic goals and objectives. It is constructing a roadmap to locate the information needed to make the best use of resources, independent of source or form. (W. Vestal, APQC, 2002)
Knowledge mapping also know as knowledge audit. Knowledge mapping is an important practice consisting of survey,...